Accurate Auto Body

I received some of the best customer service I have ever had from the an assessor called Jackson. At a time when getting an appointment for a repair assessment is almost impossible he took the time to returned my call promptly. When he did not have an appointment available he took the time to look at some photos of the damage and suggested an alternative solution to getting my car back on the road quickly. He provided me with the contact details and information I needed. He was professional and very generous with his time which I was very grateful for during a stressful time. I will definitely be bringing my car back for the bodywork repairs.

After waiting almost 3 months for an estimate, I was told yesterday that they won't deal with the insurance company of the person who rear ended me. This was not told to me or my partner when the appointment was set up. Jackson said I would need to file a claim with my insurance company so they could work through them instead. My insurance company said I'd need to close the other claim first and it would cost me my deductible. I'm not going to do that. Is it the customer’s responsibility to make an estimators job easier? Plus, getting in for repairs would be another wait of over 2 months! I should have known not to come here. My partner worked here. Said they do great work, but I've heard all the stories. These guys are only in it for the money and will move the order of cars around based on how much money they bring in, or stop working on them if insurance hasn’t paid them yet. The people who do the repairs are good but management and some of the estimators are arrogant and toxic. I was hesitant to go here as I value genuine people who care. I should have listened to my gut and called around but life gets busy and the familiar feels easier. This place has plenty of business from car dealerships and the police. If you are a regular person, I recommend going elsewhere. There are plenty of other places that will do a great job with care and concern for all of their customers.

Accurate is a Certified repair shop, they meet many manufacturers requirements. They use only OEM parts, so your vehicle is brought back to the original factory standard. This is the only way that the proper repairs can be performed. By using a Certified shop by the vehicle manufacturers you can be assured that high standards and quality is met. Don’t be fooled by shops that say we can do it for you and cheaper that are not Certified by the vehicle manufacturer whenever you need repair. DZ

I cannot recommend Accurate Auto Body enough. I do need to start out by saying that you need to understand that any and all car repair activities, no matter the company you are going with, have long lead times. This is just a fact and part of what it is like to have a car needing repairs in 2023. So, do yourself a favor and set expectations up from the beginning that you are most likely going to experience long lead times for quotes and repairs, no matter where you go. I have a Range Rover, and Accurate Auto Body is one of 2 shops in the area that are certified to work on Range Rovers. I spoke with both eligible companies, and went with Accurate Auto Body because not only was their quote more competitive, but Jackson, who helped me through the whole process, went above and beyond from the very beginning. I was very concerned about the whole insurance process and he put me at ease. He even was able to get an aluminum body specialist on my claim from my insurance company to ensure they covered the entire cost of the repairs. This was huge and something that maybe another company would not have cared enough to do. When it was finally time for my car to go in for the repairs, Jackson kept me updated frequently to make sure I was never in the dark. The repairs were done in about 6 weeks, which honestly I know sounds like awhile, but my last car was in the shop (not AAB) 4 months for repairs, so this was a breeze. My car came back to me in perfect condition. The repairs were fantastic, the car was cleaned, and I am one happy customer. While I hope I don't ever have another situation where I need to come back to AAB, it will be the place I call if that day comes. If you have a Range Rover or aluminum body car in Washington, this is the place to go.

It takes a long time (4+ months) to get a car in. However, Accurate did a great job. The people there are friendly and helpful. I'm not blaming Accurate for the long lead time since that seems to be pretty much an industry standard these days. To many cars, too few shops with too few qualified employees. Not to mention that getting parts apparently isn't easy/fast.

I received some of the best customer service I have ever had from the an assessor called Jackson. At a time when getting an appointment for a repair assessment is almost impossible he took the time to returned my call promptly. When he did not have an appointment available he took the time to look at some photos of the damage and suggested an alternative solution to getting my car back on the road quickly. He provided me with the contact details and information I needed. He was professional and very generous with his time which I was very grateful for during a stressful time. I will definitely be bringing my car back for the bodywork repairs.

After waiting almost 3 months for an estimate, I was told yesterday that they won't deal with the insurance company of the person who rear ended me. This was not told to me or my partner when the appointment was set up. Jackson said I would need to file a claim with my insurance company so they could work through them instead. My insurance company said I'd need to close the other claim first and it would cost me my deductible. I'm not going to do that. Is it the customer’s responsibility to make an estimators job easier? Plus, getting in for repairs would be another wait of over 2 months! I should have known not to come here. My partner worked here. Said they do great work, but I've heard all the stories. These guys are only in it for the money and will move the order of cars around based on how much money they bring in, or stop working on them if insurance hasn’t paid them yet. The people who do the repairs are good but management and some of the estimators are arrogant and toxic. I was hesitant to go here as I value genuine people who care. I should have listened to my gut and called around but life gets busy and the familiar feels easier. This place has plenty of business from car dealerships and the police. If you are a regular person, I recommend going elsewhere. There are plenty of other places that will do a great job with care and concern for all of their customers.